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1.If a Microsoft CRM user  accepts an Activity or Case, where will it be placed in the application?

A: Assigned queue

B: Draft queue

C: In Progress queue

D: Public queue

Correct Answers:  C

2.A Subject record has how many NS0-153  ml0-320 parent relationships?

A: 1

B: 3

C: 5

D: Unlimited

Correct Answers:  A

3.Which type of user is the Microsoft CRM Sales for Outlook client targeted to?

A: Accounting person

B: Field Service person who travels to client sites

C: Sales person  117-301

D: Network Administrator

Correct Answers:  C

4.How many sections may be added to a Knowledge Base Template?

A: 1

B: 2

C: 3

D: Unlimited

Correct Answers:  D

5.Which of the following fields allows for categorizing related Sales Literature, Case, and Knowledge Base information regarding a Product?

A: Product Name

B: Product Type

C: Regarding

D: Subject

Correct Answers:  D

6.Microsoft CRM Sales for Outlook Client mail 642-164  merge functionality can be used to print all of the following except:

A: Envelopes

B: Invoices

C: Letters

D: Mailing Labels

Correct Answers:  B

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7.How many Accounts can be associated to an Opportunity?

A: 0

B: 1

C: 2

D: Unlimited

Correct Answers:  B

8.Of the following, which Microsoft CRM Activity  MK0-201   record type will map to its associated record type in Microsoft Outlook?

A: Fax

B: Letter

C: Phone Call

D: Task

Correct Answers:  D

9.Prior to adding quotas, which of the following records are required to be set up in Microsoft CRM?

A:Accounts

B:Fiscal Periods

C:Leads

D:Users

Correct Answers:  B, D

10.The Knowledge Base article search function 70-622 is used to perform what types of searches?

A:Author searches

B:Full Text searches

C:Keyword searches

D:Title searches

Correct Answers:  B, C, D

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