pass4sure microsoft mb2-423 2.93
Preparation Guide for Exam #MB2-423
Microsoft Dynamics CRM 3.0 Applications
Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Applications should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics CRM
• Microsoft Certified Business Management Solutions Professional – Developer for Microsoft Dynamics CRM
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
E-Learning courses for this exam
• Collection 8521: Sales Management in Microsoft Dynamics CRM 3.0
• Collection 8522: Marketing Automation in Microsoft Dynamics CRM 3.0
• Collection 8523: Service Management in Microsoft Dynamics CRM 3.0
• Collection 8524: Service Scheduling in Microsoft Dynamics CRM 3.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
• Course 8521: Microsoft Dynamics CRM 3.0 Sales Management
• Course 8522: Microsoft Dynamics CRM 3.0 Marketing Automation
• Course 8523: Microsoft Dynamics CRM 3.0 Service Management
• Course 8524: Microsoft Dynamics CRM 3.0 Service Scheduling
Classroom training for this exam
• Course 8521: Microsoft Dynamics CRM 3.0 Sales Management
• Course 8522: Microsoft Dynamics CRM 3.0 Marketing Automation
• Course 8523: Microsoft Dynamics CRM 3.0 Service Management
• Course 8524: Microsoft Dynamics CRM 3.0 Service Scheduling
Supplemental learning resources
Refer to the following online manuals and tutorials found in online Help within the Microsoft Dynamics CRM 3.0 product:
• Sales Management
• Marketing Automation
• Service Management
• Service Scheduling
Additional skills recommended
• General working knowledge of Microsoft Windows
• General working knowledge of customer relationship management processes
Microsoft online resources
• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
CRM 3.0 Applications : mb2-423 Exam
Exam Number/Code: mb2-423
Exam Name: CRM 3.0 Applications
“CRM 3.0 Applications”, also known as mb2-423 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 182 questions to your mb2-423 Exam preparation. In the mb2-423 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.
QUESTION 1:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
The Certkiller .com network contains two member servers named Certkiller -SR01
and Certkiller -SR02 are configured as DNS servers. Certkiller -SR01 hosts a
standard primary zone for the Certkiller .com domain, and is also an RRAS server
that routes data to other subnets on the Certkiller .com network and to the Internet.
Certkiller -SR02 hosts a standard secondary DNS zone for the Certkiller .com
domain, and also acts as a DHCP server for client computers in the Certkiller .com
domain. ScopeA on Certkiller -SR02 is configured to lease IP addresses in the
range of 192.168.1.20/24 through 192.168.1.254/24. All servers on the Certkiller .com
network are configured with static TCP/IP configurations.
You add another DNS server to the domain named Certkiller -SR03, and plan to
configure it to host a secondary DNS zone for the Certkiller .com domain.
The relevant part of the network is shown in the following exhibit.
You need to ensure that Certkiller -SR03 is configured configure with valid
TCP/IP configuration settings.
What should you do?
A. Use 192.168.1.12 for the IP address.
B. Use 192.168.1.11 for the IP address.
C. Use 255.255.0.0 for the subnet mask.
D. Use 255.255.255.0 for the subnet mask.
E. Use 192.168.1.12 for the default gateway.
F. Use 192.168.1.10 for the default gateway.
Answer: B, D, F
Explanation: Of the available choices, 192.168.1.11 is the only IP address that can
be used because the other IP address is being used by Certkiller -SR02.
The scenario states that computers are assigned IP addresses in the range of
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192.168.1.20/24 through 192.168.1.254/24. The /24 indicates that a 24-bit mask is being
used, which is equivalent to the dotted-decimal notation 255.255.255.0. You should,
therefore, configure Certkiller -SR03 with a subnet mask of 255.255.255.0.
Because Certkiller -SR01 is a Routing and Remote Access Server (RRAS), the default
gateway for Certkiller -SR03 should be configured with Certkiller -SR01’s IP
address, which is 192.168.1.10
Incorrect Answers:
A: This IP address is being used by Certkiller -SR02.
C: This scenario requires a 24-bit subnet mask, not a 16-bit mask.
E: Certkiller -SR02 is not a RRAS server and, therefore, Certkiller -SR03 should not
be configured with Certkiller -SR02’s IP address for a gateway address.
QUESTION 2:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of two Active Directory forests named Certkiller -north.com and
Certkiller -south.com which have an external trust relationship between the two
forests. All servers on the Certkiller .com network run Windows Server 2003 and all
client computers run Windows XP Professional.
You are in the process of creating an additional user principal name (UPN) suffix
for Certkiller -south.com, the suffix is mail. Certkiller -south.com. A Certkiller .com user
named Amy Walsh one morning complains that she cannot log on to
Certkiller -south.com from Certkiller -north.com.
The Amy Walsh account configuration is below.
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You have received instruction from the CIO to ensure that Amy Walsh can log on to
his domain from Certkiller -north.com.
How will you accomplish the task? (Each correct answer presents a complete
solution. Choose two)
A. Amy Walsh’s user logon name must be changed to match his pre-Windows 2000 user
logon name.
B. The User cannot change password option must be cleared in the Amy Walsh
Properties dialog box.
C. Amy Walsh must be instructed to log on by using his pre-Windows 2000 user logon
name.
D. Amy Walsh’s UPN suffix must be changed to Certkiller -south.com.
E. A computer account must be created for Amy Walsh’s computer in Certkiller -north.com.
F. Amy Walsh’s user account must be deleted and recreate it in Certkiller -north.com.
Answer: A, C
Explanation:
The user cannot log on because it is only possible to use an explicit UPN-Name to log on
when there is forest trust. As stated in the question there is an external trust relationship
between the two forests, not forest trust. In this case you can only use an implicit
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UPN-Name to log on. Alternatively, you can use the pre-Windows 2000 user logon name
to log on.
A user principal name (UPN) is a variation of a user account name that looks like an
e-mail name but can be used to log on to a domain. The syntax is
in the same forest or in different forests.
The following two types of UPNs exist:
1. Implicit: Always takes the form userID@DNSDomainName. For example,
johns@corp.contoso.com is the UPN for the account of John Smith, whose user ID is
johns and whose account is a member of the corp.contoso.com forest. The implicit UPN
is always associated with the user’s account, regardless of whether an explicit UPN is
defined.
2. Explicit: Always takes the form string@Anystring, where both string and Anystring
are explicitly defined by the administrator. For example, John Smith might have the UPN
ITJS@coneast. Explicit UPNs are useful for situations when the organization does not
want to publicize the name of domains or the forest structure.
Incorrect Answers:
B: This is not a password problem. Thus clearing the option User cannot change
password will not solve the problem.
D: Amy Walsh’s user account already has the correct UPN suffix; all he needs to be able
to log on is an implicit UPN name.
E: It is unnecessary to create a computer account for Amy Walsh’s computer in
Certkiller -north.com; there is an external trust relationship between the forests, not a forest
trust. All that is needed to grant Amy Walsh logon abilities is to use an implicit
UPN-name.
F: Deleting Amy Walsh’s user account and recreating it in Certkiller -north.com is not the
solution. There is already an external trust relationship between the two forests.
References:
Deborah Littlejohn Shinder and Dr. Thomas W. Shinder, MCSA/MCSE Exam 70-290:
Managing and Maintaining a Windows Server 2003 Environment Study Guide & DVD
Training System, pp. 264, 282-284, 334
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/windowsserver2003/plan/mtfs
t
QUESTION 3:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com.
The Certkiller .com network contains a new Windows Server 2003 computer named
Certkiller -SR07, on which you have installed the DNS service. You are in the
process of configuring Certkiller -SR07 as the primary server for a DNS zone
named Certkiller .com, and as a secondary server for the DNS zone named
140.102.204.in-addr-arpa.
You need to configure DNS server settings.
What setting can you use?
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A. WINS lookup
B. Debug Logging
C. Support for dynamic updates
D. Root Hints
E. The Time-to-Live (TTL) value
F. Forwarding
Answer: B, D, F
Explanation: You enable debug logging for a DNS server to provide more detailed
DNS information than records in the DNS event log.
You use Root Hints for a DNS server to identify root name servers that a DNS server
should use.
You use Forwarding for a DNS server to identify other DNS servers to which a DNS
server should forward queries to which the server cannot reply by using data from its
zone files or cache.
Incorrect Answers:
A, C, E: Time-to-Live (TTL), WINS lookup, and support for dynamic updates are
settings that you can configure for a DNS zone, rather than for a DNS server.
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Questions and Answers : 182 questions
Expected Date: October 21st , 2008
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