Pass4sure Microsoft 70-623 2.95
Preparation Guide for Exam 70-623
PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
Audience profile
Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).
Candidates must have experience with a wide range of desktop operating systems, desktop applications, and mobile devices, and experience with network, virus, malicious software (malware), and hardware support issues.
Candidates for this exam should have experience implementing, administering, and troubleshooting
Credit toward certification
When you pass Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians, in conjunction with passing Exam 70-620: TS: Windows Vista, Configuring, you complete the exam requirements for the following certification:
• Microsoft Certified IT Professional (MCITP): Consumer Support Technician
Preparation tools and resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills measured” section.
Classroom training Microsoft E-Learning Microsoft Press books Practice tests
Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days)
Course 5119: Supporting the Windows Vista Operating System and Applications (two days)
Collection 5366: Maintaining and Troubleshooting Computers Running Windows Vista (12 hours)
Collection 5372: Deploying Windows Vista Desktop Images and Applications (14 hours)
Collection 5379: Supporting Windows Vista for the Consumer Support Technician (10 hours)
Upgrade path:
Collection 5104: Upgrade Skills to Support Windows Vista Consumers (12 hours)
MCITP Self-Paced Training Kit (Exam 70-623): Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians (ISBN: 0-7356-2423-2)
MeasureUp (measureup.com)
Self Test Software (selftestsoftware.com)
Microsoft online resources
• Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.
• Windows Vista – Learning Portal: Find special offers and information on training and certification.
• Product information: Visit the Windows Vista Web site for detailed product information.
• Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.
• TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.
Pro:Microsoft Desktop Support Consumer : 70-623 Exam
Exam Number/Code: 70-623
Exam Name: Pro:Microsoft Desktop Support Consumer
“Pro:Microsoft Desktop Support Consumer”, also known as 70-623 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 162 Q&As to your 70-623 Exam preparation. In the 70-623 exam resources, you will cover every field and category in Microsoft Windows Vista, Configuring helping to ready you for your successful Microsoft Certification.
QUESTION 1:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
Certkiller -SR15 is the print server on the Certkiller .com network.
Certkiller -SR15 hosts a shared printer named Printer4. Printer4 is the only
printer installed on Certkiller -SR15. A user named Mia Hamm complains that
her documents are not printing.
You verify that Mia Hamm’s documents are present in Printer4’s print queue. You
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pause and restart each document in an attempt to print them, but the documents
still do not print. You cannot stop and restart the Print Spooler service on the print
server to print Mia Hamm’s documents because this will delete all her documents.
You must ensure that all Mia Hamm’s documents currently in Printer4’s print
queue are printed. You want to avoid deleting the documents completely.
What should you do?
A. Create a second printer for the same print device and then redirect Printer4 to the new
printer.
B. Create a second printer for the same print device and then delete Printer4.
Inform all users to resubmit their print jobs.
C. Delete Printer4 from the Printer’s folder and then recreate Printer4 and use the same
port.
D. Create a second printer for the same print device and then use the two printers to
create a printer pool.
Answer: B
Explanation: The question implies that you cannot delete Mia Hamm’s documents
from the print queue of Printer4. The next best option to dealing with documents
that do not want to print is to create a second printer for the same print device and
then redirect Printer4 to the new printer. You need to ensure though that the two
printers are of the same type printer to be certain that Mia Hamm’s documents will
print successfully once they are redirected to the new printer.
Incorrect Answers:
A: Deleting Printer4 will result in all documents in its queue being deleted as well.
C: Recreating Printer4 using the same port will also result in all documents in the
Printer4’s queue being deleted
D: Creating a printer pool will not cause documents from Printer4 to be redirected to the
new printer.
QUESTION 2:
You work as the network administrator at Certkiller .com. The Certkiller .com
Company consists of thee branch offices and a head office. In every office there is a
Windows 2003 Server computer that functions as a print server. The home folders
for network users reside on this server.
Each of the offices has a single printer that is installed on the file and print server.
Certkiller .com technicians have the required permissions to manage printers on the
print server.
A Certkiller .com user named Clive Wilson is a member of the Research and
Development department. One morning Clive Wilson complains that his documents
are not printing. A technician named Dean Austin examines the print queue and
finds a list of documents waiting to be printed. Dean Austin then attempts to delete
the documents from the queue but finds that he is unable to.
You have received instruction from the CIO to restore printing capabilities.
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How will you accomplish the task?
A. Ask users to resubmit their print jobs after you have stopped and restarted the Print
Spooler service.
B. Ask Clive Wilson to resubmit his print jobs after you installed a second instance of the
printer and deleted the original printer.
C. You should install a new print device and reconfigure the printer to send print jobs to
the new device.
D. You should first pause the printer then configure the print queue to hold mismatched
documents. Then unpause the printer.
Answer: A
Explanation:
The Print Spooler service loads files to memory for printing. Sometimes we need to stop
and restart the service to delete the queues.
We can do this by using the net stop spooler command to stop the service.
We can delete the printer objects from the queue in
C:\WINDOWS\System32\spool\PRINTERS, and then start the service with the net start
spooler command. After deleting the queues the users will need to resubmit their print
jobs.
Incorrect Answers:
B: It is not necessary to create another instance of the printer.
C: It is likely that the print jobs in the print queue have become corrupted. They should
be deleted. Redirecting them to a new printer will not work.
D: This will not work. The jobs have already been submitted.
Reference:
Deborah Littlejohn Shinder, Dr. Thomas W. Shinder, Laura E. Hunter & Will Schmied,
MCSA/MCSE: Exam 70-290: Managing and Maintaining a Windows Server 2003
Environment, Study Guide and DVD training system, Syngress Publishing, Rockland,
MA, 2003, p. 111
QUESTION 3:
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
Certkiller -SR28 is the print server on the Certkiller .com network.
Certkiller -SR28 hosts a shared printer named Printer1. Printer1 is the only
printer installed on Certkiller -SR28. A user named Amy Wilson complains that
her documents are not printing.
You verify that Amy Wilson’s documents are present in Printer1’s print queue. You
pause and restart each document in an attempt to print them, but this fails. You
also attempt to delete her documents from the queue, but cannot do this either.
You suspect that the documents in the queue are corrupt. You want to ensure that
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all users have their documents printed. You want to use the least amount of
administrative effort to accomplish your task?
What should you do?
A. Create a second printer for the same print device and then delete Printer1.
Inform all users to resubmit their print jobs.
B. Delete Printer1 from the Printer’s folder and then recreate Printer1 and use the same
port.
C. Create a second printer for the same print device and then use the two printers to
create a printer pool.
D. Stop and restart the Print Spooler service on the print server.
Answer: D
Explanation: Stopping and restarting the Print Spooler service on the print serveris
the simplest way of deleting documents from the printer’s queue. It is the Print
Spooler service that loads files to memory for printing. You can stop the Print
Spooler service by using the net stop spooler command. After this, delete all jobs
from the queue, and then use the net start spooler command to restart the Print
Spooler service. Once done, you need to inform users to resubmit their documents
for printing.
Incorrect Answers:
A, B: While these options present other methods of resolving the issue – deleting the
documents from the print queue, it requires greater administrative effort than
restarting the Print Spooler service on the print server.
C: Creating a printer pool will not cause documents from Printer1 to print.
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Questions and Answers : 162 Q&As
Expected Date: October 25th , 2008
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